Privacy Policy

Introduction

lamplight-crossing ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lamplight-crossing.com and use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Inquire about our programs
• Register for our services
• Contact us via email or forms
• Subscribe to our communications

This information may include:

• Parent/guardian name
• Email address
• Child's age and educational needs
• Payment information for program enrollment
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Process program registrations and payments
• Deliver educational services to participants
• Send administrative information about programs and schedules
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

Children's Privacy

Our services are designed for children and teenagers, but our website and enrollment processes are directed at parents and guardians. We do not knowingly collect personal information directly from children under 16 without parental consent.

During program delivery, we may collect limited information about child participants (such as first names and program progress) solely for educational purposes. This information is collected with parental consent and stored securely.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.

Legal Requirements

We may disclose your information where required by law or in response to valid legal requests from public authorities.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure server infrastructure
• Access controls limiting who can view personal information
• Regular security assessments

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Program participant information is typically retained for seven years following program completion for educational record purposes and legal compliance.

Your Rights

Under applicable data protection laws, including the UK GDPR, you have the following rights:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your information
• Right to Data Portability: Request transfer of your information to another service
• Right to Object: Object to processing of your information in certain circumstances
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected]

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Please see our Cookies Policy for detailed information about the cookies we use and your choices regarding cookies.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

Your information is processed in the United Kingdom. If you are accessing our services from outside the UK, please be aware that your information may be transferred to, stored, and processed in the UK where our servers are located and our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Your continued use of our services after such modifications constitutes your acknowledgment of the modified Privacy Policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

lamplight-crossing
47 Candlemaker Row
Edinburgh EH1 2QE
United Kingdom
Email: [email protected]

Supervisory Authority

If you are not satisfied with our response to any privacy concern, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: lamplight-crossing.com